Legal
Refund and replacement policy
Data is delivered digitally and cannot be returned, so this policy sets out when we credit or replace records instead.
Last updated 12 January 2026
Reporting a problem
Report incorrect records within 14 days of delivery by emailing hello@listworks.co.uk with your order reference and the affected rows. We aim to respond within two working days.
What we credit or replace
We credit or replace any record where a supplied field is materially wrong.
- A telephone number that is disconnected or belongs to a different business.
- An email address that hard-bounces on first send.
- A business recorded as trading that had already ceased trading at the point of delivery.
- A duplicate of another record in the same file.
What we do not refund
We do not refund correctly supplied records because a campaign did not perform, because contacts did not respond, or because you selected fields or filters you later decided you did not need.
Records where a requested field was legitimately empty are not charged in the first place, so no refund arises.
Cancelling an order
Orders can be cancelled without charge until fulfilment begins. Once a file has been produced and delivered, the credit and replacement terms above apply instead.